Profile I am a keen, conscientious, hard-working and reliable person. I am a good timekeeper and enjoy meeting new people. I am able to develop a good rapport with people and work well either on my own or as part of a team. I can adapt to any environment and would like to use my skills to contribute positively to any work situation. Key Skills -Exceptional interpersonal skills = good communicator -Proven customer service skills -Ability to problem solve creatively and diffuse difficult situations -Continually strives for accuracy and efficiency -Adaptable to wide ranging situations Education Jan 09 to Oct 09 - Open University = Certificate in Natural Sciences 2005 to 2006 - Coleg Glan Hafren = Level 2 NVQ in Beauty Therapy 2005 to 2006 - Coleg Glan Hafren = Level 2 NVQ in Cust. Service 2005 to 2006 - Coleg Glan Hafren = Level 2 NVQ in IT Key Skill 2002 to 2004 - Cardiff iTec - Level 1 NVQ in Business Administration 1997 to 2002 - Llanishen High School = GCSE 's in Maths, English Lit Lang, Science, R.E, Geography, Drama, I.T and Welsh Work Experience Sales Assistant = Sept 09 Present Go Outdoors, Newport Road, Cardiff Duties - Shelf filling, serving customers on tills, opening loyalty cards, taking customer surveys and cashing and batching tills at end of day. Sales Assistant July 09 -Sept 09 The Range, Newport Road, Cardiff Duties - Shelf filling, taking deliveries, serving customers and general up keep of the arts and crafts department. Customer Service Manager - April 08 to Aug 08 Tesco Call Centre, Maes y Coed Road, Heath Duties - Dealing with customers via phone on grocery home shopping and the store reception department. Reason for leaving - Health issues Cash Office/Admin Assistant - Dec 07 to April 08 Tesco Express, Maes y Coed Road, Heath Duties - Cashing tills every morning, change run on tills, Securicor deliveries, banking, filing and price checking. Sales Assistant - Aug 07 to Dec 07 Tesco Express, Maes y Coed Road, Heath Duties - Shelf filling, taking deliveries, serving customers, helping to cash up at store closing time. Sales Assistant - Aug 04 to Aug 07 BHS Queen Street, Cardiff Duties - Serving customers, stock replenishment and cashing tills at end of the day. Interests I enjoy reading and writing, going to the cinema, listening to music and spending time with my family. References - On request